Lifetime Workmanship Warranty
Most fence companies stand behind their workmanship for about three years. Prime Fence stands behind every new fence installation for the lifetime of the fence.
If something goes wrong because of how we installed it, we make it right. No gimmicks. No fine print that empties the promise.
Covered: New fence installations by Prime Fence
Not covered: Small repairs and service work (ask about repair warranties with your estimate)
Transferable: Yes, when the property changes hands
How to claim: Written notice by email to sales@primefence.com
Workmanship Warranty
Prime Fence pledges that all workmanship provided in the course of a new fence installation will be free of defects, will be of a specified quality, and will perform properly for the lifetime of the product from the day of commencement of use, substantial completion of the project, or the date of notice of completion of the project, whichever occurs first.
This lifetime workmanship warranty applies to new fence installations completed by Prime Fence. It does not apply to small repairs, partial service calls, or work that is not a new installation, unless stated otherwise in writing on your estimate.
What This Warranty Covers
When a covered workmanship issue arises, Prime Fence will repair, replace, and/or correct the defective workmanship at no cost to the owner, within a reasonable period of time, after we have been given first opportunity to do so.
Examples of workmanship issues typically include improper post setting, incorrect fastening or assembly of materials we installed, and installation that fails to meet the standards specified for your project.
Material and manufacturer defects are handled under the manufacturer’s warranty (see below). We will help you start that process.
Transferable Warranty
This lifetime workmanship warranty stays with the fence and transfers to the new property owner when the property is sold or otherwise transferred.
The new owner should email sales@primefence.com with the property address, approximate installation date (if known), and contact information so we can note the transfer in our records. Transfer does not restart or extend coverage beyond the lifetime of the product.
Manufacturer and Supplier Warranties
Upon request, Prime Fence will assign and deliver to the owner all applicable guarantees, warranties, and care instructions from subcontractors, equipment manufacturers, and material suppliers for the project.
Product warranty claims may be brought to Prime Fence’s attention. We will contact the appropriate manufacturer on your behalf when we can assist.
Manufacturer warranties are separate from this workmanship warranty and are governed by each manufacturer’s terms.
How to Make a Claim
- Email a written notice to sales@primefence.com within 10 days of first learning of the defect or failure to operate properly.
- Include: property address, your name and phone, description of the issue, photos if available, and approximate installation date or project reference.
- Prime Fence must be given the first opportunity to inspect and to repair, replace, and/or correct the item found to be defective or that fails to function properly.
- Covered workmanship corrections are at no cost to the owner and completed within a reasonable period of time.
Phone calls and texts help us respond quickly, but written notice by email is required to open a warranty claim.
What Is Not Covered
This warranty does not apply to construction work that has been subjected to accident, misuse, or abuse, or to work that has been modified, altered, defaced, or repaired by anyone other than Prime Fence.
Damage from outside sources
Prime Fence is not liable for conditions caused by chemical or sedimentary buildup, misuse or abuse, failure to clean or maintain as specified by the product manufacturer, structural changes, fire, freezing, electrical failure or surge, water damage, wind damage, lightning, mud, earthquake, soil/foundation/driveway/walkway movement, soil sediment, storms, accidents, pest damage, or acts of God.
Manufacturer defects
Prime Fence is not liable for repairs related to problems or failures caused by a manufacturer’s defect. Those claims fall under the manufacturer’s warranty; we will help coordinate when possible.
Routine maintenance
Prime Fence will not perform normal or routine maintenance, and will not pay for failures that result from the owner’s failure to perform normal or routine maintenance as specified by the manufacturer.
Wood fence parts
Prime Fence will not repair or replace any gate(s) or fence parts constructed of wood that have warped, cracked, split, rotted, or chipped without invoicing accordingly. Those conditions are not workmanship-related and are not covered under this warranty.
Repairs and non-installation work
Unless your written estimate states otherwise, small repairs, service calls, and work that is not a new fence installation are not covered by this lifetime workmanship warranty. Ask your estimator about any repair-specific warranty that applies to your job.
Limitation of Liability
Under no circumstances shall Prime Fence be liable by virtue of this warranty or otherwise for damage to any person or property for any special, indirect, secondary, or consequential damage of any nature arising out of the use of, or inability to use, the construction because of a construction defect.
Questions?
Prime Fence
Downriver: 4466 Scofield Carleton Rd, Carleton, MI 48117 (by appointment)
Metro Detroit: 17940 Farmington Rd, Suite 302-7, Livonia, MI 48152 (by appointment)
Phone: (734) 215-5592
Email: sales@primefence.com
Hours: Mon-Sun 9:00 AM - 9:00 PM
Frequently asked questions
Is the warranty really for life?
Yes. For new fence installations by Prime Fence, workmanship is covered for the lifetime of the fence, subject to the exclusions above.
Does it cover repairs?
No. This page covers new installations only. Repair warranties, if any, are stated on your estimate.
What if I sell my house?
The warranty transfers with the property. The new owner should email sales@primefence.com so we can update our records.
What about the materials themselves?
Materials are covered by the manufacturer’s warranty. Our lifetime warranty covers how we installed them. We help with manufacturer claims when we can.
How do I start a claim?
Email sales@primefence.com within 10 days of first noticing the issue, with address, description, and photos if you have them.